Shipping and Returns
Klimt prints shipping is free across the United States, with expected delivery between 3 and 7 business days. ArtsyWall handles all fulfillment and accepts returns within 30 days of delivery.
Shipping
Klimt prints shipping is free on every order sent to a US address, with no minimum order size required. All orders are printed and shipped by ArtsyWall. Expected delivery takes 3 to 7 business days from the date you place your order.
Production takes 2 business days for orders submitted before the 12:00 PM Pacific cut-off. Transit from the production facility takes 1 to 5 business days. ArtsyWall sends a tracking number to your email address as soon as your package ships.
ArtsyWall ships to addresses in the United States. Shipments cannot be sent to P.O. boxes or APO/FPO addresses. If you need to change your shipping address, contact support within one hour after placing your order.
Severe weather and public holidays can lengthen delivery times. You can review the full ArtsyWall shipping policy online.
Damaged or defective prints
If your print arrives damaged or defective, ArtsyWall will reprint it or refund your order at no cost to you. ArtsyWall decides whether to issue a replacement or a refund. You do not need to send the damaged print back.
Covered damage and defects include:
- A cracked, broken or dented frame
- A torn, punctured or creased canvas or paper
- Print flaws such as smudges, streaks, scratches or a misaligned image
- The delivery of the wrong artwork, size or frame
Minor color variations between your computer screen and the physical print do not count as defects. Natural variations in wood grain or canvas texture are normal characteristics of the materials.
To report damage, email support@artsywall.com within 7 days of delivery. Send your order number, a photograph of the whole print, a close-up photo of the damage, and a photo of the shipping box.
Lost packages
If your package does not arrive, email support@artsywall.com within 7 days of the expected delivery date. ArtsyWall tracks the shipment with the carrier. If the carrier confirms the package is lost, ArtsyWall sends a replacement print or issues a refund.
Returns
You may return a print for any reason within 30 days of delivery for a full refund of the purchase price. The print must arrive in its original condition and contain its original packaging. You must pay the return shipping costs.
To start a return, email support@artsywall.com with your order number. You can review the complete ArtsyWall refund policy online.
Refunds
Approved refunds return to your original payment method within 10 business days. Your bank or card issuer may take a few more days to process the transaction. If more than 15 business days pass after approval, email support@artsywall.com for assistance.
Questions and answers
How long does shipping take?
Deliveries arrive within 3 to 7 business days following your purchase. ArtsyWall requires 2 business days to produce your art for orders submitted prior to the 12:00 PM Pacific deadline. Carrier transit consumes another 1 to 5 business days from the workshop. You will receive an automated tracking notification by email when the parcel departs. Adverse weather patterns or scheduled postal holidays may occasionally add extra time.
Is shipping free?
Shipping is free for every order sent to a United States address, with no minimum purchase required. ArtsyWall covers standard delivery costs on all prints, including Premium Canvas, Framed Canvas, and Archival Paper formats. You will not see added freight fees during checkout on artsywall.com. All orders ship directly to your door at no additional charge.
What if my print arrives damaged?
ArtsyWall replaces or refunds any print that arrives with defects or transit damage at no cost to the buyer. You keep the damaged item rather than returning it. Send an email to support@artsywall.com within 7 days of receiving the package. Attach your order details, an image showing the entire piece, a detailed shot of the flaw, and a picture of the outer parcel.
Can I return a print?
You can return any print within 30 days of receiving it to obtain a full purchase refund. The piece must stay undamaged in its original state and retain all factory packing materials. The customer handles the expense of return postage. Write to support@artsywall.com with your order number to begin the return procedure with the ArtsyWall team.
Do you ship to P.O. boxes?
ArtsyWall does not ship prints to P.O. boxes or military APO/FPO addresses. Orders must include a physical street address within the United States for delivery. Packages travel directly from the production facility through domestic ground carriers that require physical roadside or building drop-off locations. If you entered a postal box during checkout, contact customer support within one hour of purchase to change your delivery address.